Frequently Asked Questions...
ANSWERS
What deposit methods do you offer?
The easiest and fastest method is with your VISA or MasterCard. Depending on your location we also offer eWalletExpress, NeTeller, MoneyBookers, online checks and you may also bank wire funds to us. Contact our customer service department toll free at 1-866-204-2100 from the US, 08000-51-6737 from the UK or internationally at +506 2253-3984 for more information.
How do I get money onto the site?
You must first set up a real money account and then make a deposit using one of our various payment methods.
How do I make a withdrawal?
You will find a variety of transaction methods from the bank section of the game software. Your withdrawal options depend on your location and the deposit method you have chosen. You may choose from the following: Neteller, MoneyBookers, PICClub, ewalletXpress, InstaDebit, or by check via regular mail or courier (Regular mail checks can take from 15 to 20 working days to arrive once it has been sent to our merchant. Checks via FedEx take 4-5 working days after being sent to our merchant. However, we shall not be liable for delays in the withdrawal of funds where those delays are caused by any third party involved in the withdrawal.)
Withdrawals could take between 24 to 72 hours to be processed by our accounting department. For more information, please contact our accounting department. Or call us toll free at 1-866-204-2100 from the US, 08000-51-6737 from the UK or internationally at +506 2253-3984.
What is the minimum deposit?
Minimum deposit is $30 USD, with the exception of person to person money transfers, which are $100USD. For further information, please contact our customer service department
Which currencies can I play in?
We accept deposits in all major currencies. The casino currency is U.S. Dollars, and other currencies will be transferred to the casino using a fair exchange rate; no profits will be made on currency exchanges, and the same rate is applied to both withdrawals and deposits.
Do you pay interest on my deposit?
No.
Is my transaction secure?
Yes it is. We use secure server technology and industry standard encryption to ensure that our financial transactions are as secure as possible.
Security and Integrity.
We have made certain that neither your money nor the integrity of the games is compromised. From sophisticated random number generation, to 128-bit encryption, to a range of other measures we can't disclose, we have implemented the casino with security as a number one priority.
Do you have promotions, and how do I find out about them?
We frequently offer special promotions and deposit incentives. You will be informed of them by email, the message of the day window when you enter the game, the promotions section in the game client and on the promotions page within our website.
Is there a credit card processing fee?
No.
What will my credit card charge item read?
Check your emailed receipt; it will indicate the name of the clearing bank.
How long does it take to cash out my winnings?
For security reasons we require a 72 hour waiting period to verify all account and deposit method information before processing withdrawals. Most credit card companies need up to 30 days to make the money available in your account.
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